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Help & Support

We would recommend you use Firefox or Internet explorer 7+ for better browsing experience on our website.

Are you a new customer?

To place an order via the website, you can browse for products on both the left and top navigation bars on virtually all web pages. Alternatively, you can enter search terms in the "PRODUCT SEARCH" space on the top navigation bar, also on all of our web pages.
Once you would like to purchase a specific product, you enter the quantity and add it to your shopping cart by clicking the "Add to Cart" or "Buy Now" button in the product page or category page. If you have not created an account or logged in during this session, it is advised that you register an account now or log into your existing account.
You will then be taken to the shopping cart screen where you can enter your post code and get the etimation of delivery cost, "continue shopping" or click on "Proceed to Checkout."
During the Checkout process, you will simply need to enter your shipping address, credit card information (via a secure payment process) and confirm your order. And you're done-all set to receive your order within a few days!

Availability

We try to ensure the products listed on our website are always in stock so we can ship them within two business day. In the rare circumstance where a product is not in stock, we will let you know when it will be available to ship on the product page or via e-mail once an order is placed.

Canceling or Changing an Order

Once you place an order, you can log into your account, click on "My Account" and check the status of your order. After we have processed the order, unfortunately we cannot cancel it. Note that we usually process the day's orders every morning
In order to change an order after you have placed, you must Contact Us immediately after placing the order.

Payment Methods We Accept

We accept Visa, MasterCard, Paypal, Direct Bank Transfer and other account credits from any prior returns or refunds are acceptable as forms of payments.

Order Confirmations/Order Status

Immediately after your order is successfully placed, you can log into your account and click on "Order Status" on "My Account" at the  top of every screen. The order status will be listed as "Order Received". You are also sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no charge to your credit card. You can re-enter that order.
When we process your order, the order status changes to "Order Processed" and when shipped, "Complete".

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Note: If you need more assistance please visit our FAQ page or Contact Us