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Return Policy

At Salons Direct we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Return Policy prior to you making a purchase from Salons Direct, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods match the description we have provided to you or any damage or fault on the goods and report it to us through our contact us form with 24hours of receiving the goods.

If the product does not match the description oris faulty or damaged on arrival you will return the item back to us and you may choose between replacement, refund or store credit voucher and Salons Direct will pay all the freight charges

Warranty claims are handled by the manufacturer, please contact them immediately and follow their returns policy and Instructions. If you require any assistance or contact details please feel free to contact us via our online contact form.

Please retain your receipt

In order to obtain a store credit voucher, exchange or to repair a product purchased from Salons Direct, you must have clear proof of purchase which can be easily printed off your account at

If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.

What should I do if I am having difficulties with getting my product to work?

If you are experiencing problems operating your product, we strongly recommend that you contact the manufacturer's customer helpline.

It is our experience that often when customers believe the product they have purchased is faulty; it can be resolved with some basic 'troubleshooting' by the manufacturer. The contact number is typically provided on your warranty card or we can provide you with their relevant contact details to assist you.

Change of mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. In some cases the product must be returned unopened, factory sealed same as the time it was received. We will provide you store credit voucher.

If I can't find my receipt, can I use a bank statement as proof of purchase instead?

Unfortunately Salons Direct will not accept a bank or credit card statement unless in some circumstances

How will I be refunded?

if you are entitled to be received a refund, you have an optiont to choose a store credit voucher (credit your account for future purchases), a replacement  for your item.

Please Note: We cover only one way return shipping cost (when we ship the goods back to customer) and customer is responsible of shipping the item to us.