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Shipping Policy

Which countries we ship to?

We only ship our products to Australia and New Zealand at the moment

Get a shipping Quote

You can obtain a shipping quote by entering your post code at shopping cart page, depends on your post code and the weight of the product it provides you with the best available shipping charge.

We ship all prodcuts via Australia post and Fastway couriers

Signature is required upon delivery on most of the products, so if you provide your street address please make sure someone is available during business hours to sign and receive the parcel.

Local pick up is not available.

 

                                                               

 

Delivery date estimation is according to the following table:

All items will be shipping in 48 hours of the receiving of full payment.

 

 

Not Home for Delivery

A signature is required for all deliveries (unless Authority to Leave has been given). If you are not home, the driver will leave a calling card in your mail box or at the front door. This will have instructions to pick up your parcel at the post office or to ring the courier for a free re-delivery. Please respond promptly to calling cards to avoid your parcel potentially being returned to sender. If you haven’t received a calling card and your parcel has not been delivered within the estimated time please Contact Us ASAP..

Insurance

For the conveinence of our customers, insurance for loss or damge in transit is included for most of our products with the same delivery cost if we send your item via courier, but In order to keep postage costs low insurance is not available for some other products. However we do have optional insurance available at a subsidised price.


Parcel Tracking

If your parcel has not arrived as expected, please check your shipping confirmation email for your parcel tracking number and the link for tracking your parcel. You can also obtain this information by logging into your member’s account in the top right hand of this website. The most common reasons for parcels not arriving as expected are due to an unexpected delivery transit delay, a misplaced delivery calling card or an error with calculating delivery transit time (it’s from the date an order is shipped, not the date of order placement). If you are unable to track your parcel online and you’ve allowed an extra day in case of unexpected transit delays, please Contact Us for further assistance. 


Lost or Damaged Parcels


Thankfully it is very rare for a parcel to be lost or damaged in transit. Insurance is not automatically included with orders of most of our products but not all of them. If you purchased insurance and wish to make a claim, please Contact Us for assistance.

All claims for uninsured parcels are to made directly with the delivery carrier. Once a parcel is handed to our delivery carrier it is out of our control and the responsibility passes to the carrier and/or receiver. We package orders carefully to avoid damage in transit under normal circumstances and inspect all items to ensure they are in mint condition. A parcel tracking number is included, with signature or person-to-person required, to help minimise potential loss in transit or misdelivery.

 
Return to Sender Parcels


If a parcel is returned to us as undeliverable (eg. due to incorrect address details supplied to us, failure to respond to delivery calling cards etc), we will re-deliver for an additional postage and handling fee of $9.95 or actual postage cost if greater than this amount.