Shipping & Returns
Which countries we ship to?
We ship our products to Australia, New Zealand, USA, UK, Canada, Germany, France, Norway, Switzerland
Get a shipping Quote
You can obtain a shipping quote by entering your post code at shopping cart page, depends on your post code and the weight of the product it provides you with the best available shipping charge.
We ship all prodcuts via Australia post and Fastway couriers
Signature is required upon delivery on most of the products, so if you provide your street address please make sure someone is available during business hours to sign and receive the parcel.
Delivery date estimation is according to the following table:
All items will be shipping in 48 hours of the receiving of full payment.
NSW: 1-4 Business Day
ACT: 1-4 Business Day
QLD: 1-6 Business Day
VIC: 2-6 Business Day
SA: 3-7 Business Day
WA: 5-12 Business Day
TAS: 5-10 Business Day
NT: 4-7 Business Day
Not Home for Delivery
A signature is required for all deliveries (unless Authority to Leave has been given). If you are not home, the driver will leave a calling card in your mail box or at the front door. This will have instructions to pick up your parcel at the post office or to ring the courier for a free re-delivery. Please respond promptly to calling cards to avoid your parcel potentially being returned to sender. If you haven’t received a calling card and your parcel has not been delivered within the estimated time please Contact Us ASAP..
For the conveinence of our customers, insurance for loss or damge in transit is included for most of our products with the same delivery cost if we send your item via courier, but In order to keep postage costs low insurance is not available for some other products. However we do have optional insurance available at a subsidised price.
If your parcel has not arrived as expected, please check your shipping confirmation email for your parcel tracking number and the link for tracking your parcel. You can also obtain this information by logging into your member’s account in the top right hand of this website. The most common reasons for parcels not arriving as expected are due to an unexpected delivery transit delay, a misplaced delivery calling card or an error with calculating delivery transit time (it’s from the date an order is shipped, not the date of order placement). If you are unable to track your parcel online and you’ve allowed an extra day in case of unexpected transit delays, please Contact Us for further assistance.
Lost or Damaged Parcels
Thankfully it is very rare for a parcel to be lost or damaged in transit. Insurance is not automatically included with orders of most of our products but not all of them. If you purchased insurance and wish to make a claim, please Contact Us for assistance.
All claims for uninsured parcels are to made directly with the delivery carrier. Once a parcel is handed to our delivery carrier it is out of our control and the responsibility passes to the carrier and/or receiver. We package orders carefully to avoid damage in transit under normal circumstances and inspect all items to ensure they are in mint condition. A parcel tracking number is included, with signature or person-to-person required, to help minimise potential loss in transit or misdelivery.
Return to Sender Parcels
If a parcel is returned to us as undeliverable (eg. due to incorrect address details supplied to us, failure to respond to delivery calling cards etc), we will re-deliver for an additional postage and handling fee of $9.95 or actual postage cost if greater than this amount.
At Salons Direct we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Return Policy prior to you making a purchase from Salons Direct, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods match the description we have provided to you or any damage or fault on the goods and report it to us through our contact us form with 24hours of receiving the goods.
If the product does not match the description oris faulty or damaged on arrival you will return the item back to us and you may choose between replacement, refund or store credit voucher and Salons Direct will pay all the freight charges
Warranty claims are handled by the manufacturer, please contact them immediately and follow their returns policy and Instructions. If you require any assistance or contact details please feel free to contact us via our online contact form.
Please retain your receipt
In order to obtain a store credit voucher, exchange or to repair a product purchased from Salons Direct, you must have clear proof of purchase which can be easily printed off your account at salonsdirect.com.au
If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.
What should I do if I am having difficulties with getting my product to work?
If you are experiencing problems operating your product, we strongly recommend that you contact the manufacturer's customer helpline.
It is our experience that often when customers believe the product they have purchased is faulty; it can be resolved with some basic 'troubleshooting' by the manufacturer. The contact number is typically provided on your warranty card or we can provide you with their relevant contact details to assist you.
Change of mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. In some cases the product must be returned unopened, factory sealed same as the time it was received and we charge 10% restocking fee.
If I can't find my receipt, can I use a bank statement as proof of purchase instead?
Unfortunately Salons Direct will not accept a bank or credit card statement unless in some circumstances
How will I be refunded?
if you are entitled to be received a refund, you have an optiont to choose a store credit voucher (credit your account for future purchases), a replacement for your item.
Please Note: We cover only one way return shipping cost (when we ship the goods back to customer) and customer is responsible of shipping the item to us.